SMPL Issue Management Tool
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Rider Phone Number
*
Enter rider's 10-digit phone number (numbers only)
Issue Category
*
Select an issue category
Active rental swapping blocked by automation
Battery Unavailable at Station
Keyfob Lost
Other SMPL-Related Issue
Rental expired
Station offline
Token Not Recognized
Unable to remove battery from bike
Unable to Remove Battery from Charger
Whitelisted in system but swapping blocked / keyfob update required
SMPL Ticket Number
(Optional)
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